Refund and Dispute Policy

Last updated: May 22, 2026

Digital fulfillment

Cogniversum sells digital software access for Role Wright. Account access is normally provisioned immediately after successful payment, invitation, or account approval. No physical goods are shipped.

Subscriptions and cancellations

Customers may cancel future subscription renewals at any time through the customer portal or by contacting support. Cancellation stops future billing but does not automatically refund charges already paid or remove access already delivered for the active billing period.

Refund requests

Refund requests should be sent within 14 days of the charge. We commonly approve refunds when there is a duplicate charge, an accidental upgrade reported promptly, a billing error, or a service-side technical problem that materially prevents meaningful use and cannot be resolved within a reasonable time.

Refunds are less likely after substantial use of paid features, completed application submissions, account misuse, violation of the Terms, or where a third-party employer, ATS, job board, email provider, or browser environment prevents completion outside Cogniversum's reasonable control.

Dispute handling

Customers should contact support before opening a card dispute so we can investigate billing, access, or fulfillment issues. If a card dispute is opened, we may provide transaction records, account access logs, plan details, support history, and fulfillment evidence to Stripe and the payment network.

No employment outcome guarantee

Role Wright helps prepare and submit applications. We do not guarantee interviews, offers, employer responses, salary outcomes, visa outcomes, background-check outcomes, or the continued availability of any job posting.

How to request help

Email hello@cogniversum.com with the account email, payment date, invoice or charge ID if available, and a short explanation of the issue.